Privacy Policy

In order to make our services available to our clients and end users, it is necessary for Citycharge.eu (‘we’) to process your personal data in a number of cases. We respect the privacy of our clients and end users and ensure that personal data is handled in a safe and responsible manner. This privacy statement explains which data is processed, what is done with your data and what rights you can invoke.

Personal data that we process

We process your personal data:

• Because you use one of our services. This concerns the following data: first and last name, address, telephone number(s), email address(es) and organization name;
• When you visit our website. On the one hand, this concerns generic visitor data (not being personal data) and your surfing behaviour on our website, and on the other hand, personal data: the anonymised IP address;
• When you actively contact us by email, phone or contact form. This concerns data that you yourself have provided when contacting us. This may concern your email address and/or phone number in combination with your first name, last name and company name.
• Other personal data that you actively provide in correspondence, by telephone and/or in person.

Special and/or sensitive personal data that we process

Our website and/or service does not intend to collect data about website users who are younger than 16 years of age, with the exception of users who have permission from parents or a guardian. However, we cannot verify whether a visitor is older than 16 years of age. We recommend that parents be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal data about a minor without this permission, please contact us via info@citycharge.eu. We will delete the information in question.

For what purpose and on what basis do we process personal data?

A basis is always needed for processing personal data. The six legal bases are:

1. Consent: The data subject has given consent to the processing of his or her personal data for one or more specific purposes.
2. Contract: The processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.
3. Legal obligation: The processing is necessary for compliance with a legal obligation to which the controller is subject.
4. Vital interest: The processing is necessary in order to protect the vital interests of the data subject or of another natural person.
5. Public law task: Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
6. Legitimate interest: Processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subjects which require protection of personal data, in particular where the data subject is a child.

Citycharge.eu processes your personal data for various purposes, namely:

• To optimally serve our (potential) clients and improve our services;
• Establishing and maintaining a relationship with our clients;
• Organizing meetings;
• The offering of products and services by us or parties with whom we collaborate;
• Providing information you requested;
• Archiving information;
• Invoicing our services and handling subsequent payment;
• Sending our newsletter via Mailchimp;
• Communication purposes to be able to call or email you if this is necessary to carry out our services;
• Informing our (potential) clients about changes to our services and products;
• The delivery of goods and services;
• Analyzing your behavior on the website in order to improve our websites and tailor the range of products and services to the most common preferences;
• Compliance with legal obligations.

How long we store personal data

Your personal data will only be processed for the purposes stated above. We will not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected, unless this data is necessary to comply with a legal obligation.

Sharing personal data with third parties

The data collected by us is necessary in the context of the purposes described above. If providing the data to third parties is necessary for the execution of our agreement with you or to comply with a legal obligation, we will make your data available to these third parties. We conclude a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Citycharge.eu remains responsible for these processes. Citycharge.eu will never sell your data to third parties for marketing or other purposes.

How we protect personal data

We take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the idea that your data is not properly secured or there are indications of misuse, please contact info@citycharge.eu.

View, modify or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent for data processing or to object to the processing of your personal data by Citycharge.eu and you have the right to data portability. This means that you can submit a request to us to send the personal data that we have about you in a computer file to you or another organization named by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to info@citycharge.eu. To ensure that the request for access has been made by you, we ask you to send a copy of your ID. In this copy, black out your passport photo, MRZ (machine readable zone: the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.

Cookies, or similar techniques, that we use

Citycharge.eu uses functional and analytical cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. Citycharge.eu uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work properly and to optimize it. In addition, we place cookies that track your surfing behavior so that we can offer customized content and advertisements. When you first visited our website, we already informed you about these cookies and asked your permission to place them. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information that was previously stored via the settings of your browser. For an explanation, see: veiliginternetten.nl

Cookies are also placed on this website by third parties. These are, for example, advertisers and/or social media companies.

Google Analytics

Citycharge.eu uses Google Analytics to track how users use the website and how effective Citycharge.eu’s advertisements are in Google search result pages. The information obtained, including the anonymized address of your computer (IP address), is transferred to a Google-stored server in the United States. Read Google’s privacy policy for more information. You can find Google Analytics’ privacy policy here .

Google uses this information to track how our website is used, to provide reports about the website and to offer advertisers information about the effectiveness of their campaigns. Google may provide this information to third parties if Google is legally required to do so or if these third parties process the information on behalf of Google. We have no influence on this. We have not given Google permission to use Analytics information obtained through us for other Google services.

Left

On the websites of Citycharge.eu, a number of links to other websites of organisations can be found. Citycharge.eu is not the owner of these websites and cannot be held responsible for the use of your data by these organisations. It is recommended to read the Privacy Statement of the website in question.

Questions and/or comments

If you have any questions or comments regarding the processing of your personal data, you can contact us by sending an email to info@citycharge.eu . For all other questions you have about the privacy policy of Citycharge.eu, you can contact us by sending an email to info@citycharge.eu .